Yes. We offer comprehensive technical support both before and after delivery. This includes remote assistance for BIOS configuration, driver installation, operating system setup, hardware troubleshooting, and software compatibility checks.
Our team also provides user manuals, technical documents, and test reports when needed. Remote technical support and professional after-sales service help ensure smooth installation and reliable operation. Spare parts support is available as part of our service. As an experienced OEM/ODM manufacturer, we assist customers throughout the project to achieve successful integration of the POS system in retail or hospitality environments.
Yes. We strongly recommend ordering a sample first. This allows you to check compatibility, performance, and software integration before placing a bulk order. Our team provides technical support during the evaluation process to help with setup and testing.
As an OEM/ODM manufacturer, we offer flexible customization options. You can contact us through the inquiry form on our website to discuss sample details, configurations, and requirements. Remote technical support is available to assist throughout the process. This step helps ensure the POS terminal meets your specific retail or hospitality needs before larger production begins.
We typically provide a 3-year warranty on POS hardware. Extended warranty options are available upon request. Our technical support team offers remote troubleshooting and after-sales assistance to help resolve issues quickly.
This warranty covers manufacturing defects under normal use and helps ensure reliable long-term performance. Spare parts support and professional after-sales service are also part of our commitment to customers. As an OEM/ODM manufacturer with over 15 years of experience, we focus on product quality and ongoing support for global partners in retail and hospitality. Please contact us for specific warranty details on your chosen model.
Every POS terminal goes through strict quality control before shipment. Key tests include burn-in (aging) testing, touch screen testing, display inspection, USB and COM port testing, network testing, SSD and RAM testing, power stability testing, and a final functional inspection.
These steps help ensure stable performance, reliable connections, and long-term durability. Our production process also includes material preparation, assembly, and aging tests as standard stages. Products meet certified quality standards such as CE, FCC, and RoHS. This careful testing process reduces the risk of early failures and supports reliable operation in retail and hospitality environments.
Different models support different I/O configurations. Common interfaces include USB 2.0 and USB 3.0 ports, RS232 COM ports, RJ45 LAN for network connection, HDMI, VGA, Audio, and a Cash Drawer Port (RJ11). Powered USB is available as an optional feature on selected models.
These ports allow easy connection of printers, scanners, cash drawers, customer displays, and other peripherals. The flexible I/O design helps integrate the POS terminal smoothly into various retail and restaurant setups. Exact port numbers and types may vary by model, and we offer OEM customization to meet specific interface needs.
Yes. Most of our POS terminals use a fanless aluminum alloy design. The metal body provides passive heat dissipation, so no fans are needed. This delivers quiet operation, better cooling performance, less dust buildup inside the machine, and a longer service life.
The aluminum alloy chassis also offers strong EMI shielding for stable transactions and a clean, modern look suitable for retail and hospitality environments. Some models, such as our kitchen display systems, are specifically designed as fully fanless units. This design reduces maintenance needs and improves reliability in busy commercial settings. OEM options allow further customization based on your requirements..
Yes. Many of our POS terminals support a secondary customer display. Available sizes include 10.1", 11.6", 15", and 15.6". Selected models also offer touch function on the second screen.
The dual-display design lets cashiers handle orders on the main screen while customers view item details, prices, totals, promotions, or loyalty information in real time. This improves transparency, reduces errors, and creates a better checkout experience. Our aluminum-alloy dual-screen systems feature stable bases, clean cable management, and reliable performance for retail and hospitality use. OEM/ODM options allow flexible screen combinations to match different store needs.
Yes, we offer flexible memory and storage options to meet your specific business needs. As a manufacturer with strong OEM/ODM capabilities, we support various configurations. Typical options for RAM include 4GB, 8GB, 16GB, and up to 32GB. For storage, we offer SSD capacities ranging from 64GB, 128GB, 256GB, 512GB, to 1TB. If you have unique requirements, we can also provide customized OEM configurations. This flexibility ensures your POS system has the right performance and storage for your software and transaction volume, whether for a small shop or a large retail chain.
Yes, our POS machines are designed for broad compatibility. As a professional manufacturer serving retail, F&B, hospitality, and other sectors, we ensure our hardware works with most major POS software applications. Our systems support Windows, Linux, and Android operating systems, which are the foundation for most software platforms. If you have specific software in mind, our team can help verify compatibility before you place an order. We also offer OEM/ODM services to customize hardware configurations for your particular needs, ensuring a seamless integration.
Our POS terminals are versatile and support multiple operating systems, including Windows 10/11, Linux, and Android. The specific OS depends on the motherboard configuration you choose. As a manufacturer with 18 years of experience, we offer flexible OEM/ODM services to meet your needs. Upon request, we can also preload the operating system before shipment, ensuring your system is ready to use right out of the box. This flexibility allows our machines to integrate seamlessly into various retail, F&B, and hospitality environments worldwide.
Yes. Our dual-screen POS configurations feature an adjustable secondary screen that can be rotated left/right and tilted up/down, allowing operators to freely align it with the customer's eye level for better visibility . This flexibility ensures a comfortable viewing experience for both staff and customers during transactions. The main screen itself is equipped with a responsive touch panel for smooth operation . With 18 years of expertise in POS hardware design, we prioritize ergonomic adjustments to enhance usability and customer satisfaction in various retail environments .
Yes, absolutely. As a professional manufacturer with our own standardized production lines since 2007, we are well-equipped for long-term, stable supply. We maintain a large inventory of stock and have the production capacity to reliably handle large-volume foreign trade and chain store purchase orders. Our established service process, from material preparation to aging testing and shipping, ensures we can deliver on time according to the delivery cycle agreed upon with you. This makes us a trusted partner for businesses of all sizes.
Since 2007, TaixunPOS has been a premier manufacturing factory and a leader in POS hardware. Based in Dongguan, China, we integrate nearly 20 years of expertise with high-grade aluminum alloy engineering and cutting-edge technology to empower businesses worldwide.