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TaixunPOS: A Leading POS Hardware Manufacturer Since 2007, Specializing in High-Performance Custom Pos System.
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Do you provide technical support after purchase?

2026-09-15

Yes. We offer comprehensive technical support both before and after delivery. This includes remote assistance for BIOS configuration, driver installation, operating system setup, hardware troubleshooting, and software compatibility checks.  

Our team also provides user manuals, technical documents, and test reports when needed. Remote technical support and professional after-sales service help ensure smooth installation and reliable operation. Spare parts support is available as part of our service. As an experienced OEM/ODM manufacturer, we assist customers throughout the project to achieve successful integration of the POS system in retail or hospitality environments.

Do you provide technical support after purchase? 1

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Can I order a sample before mass production?
Related questions
1
Can I order a sample before mass production?

Yes. We strongly recommend ordering a sample first. This allows you to check compatibility, performance, and software integration before placing a bulk order. Our team provides technical support during the evaluation process to help with setup and testing.  

As an OEM/ODM manufacturer, we offer flexible customization options. You can contact us through the inquiry form on our website to discuss sample details, configurations, and requirements. Remote technical support is available to assist throughout the process. This step helps ensure the POS terminal meets your specific retail or hospitality needs before larger production begins.
2
What warranty do you offer?

We typically provide a 3-year warranty on POS hardware. Extended warranty options are available upon request. Our technical support team offers remote troubleshooting and after-sales assistance to help resolve issues quickly.  

This warranty covers manufacturing defects under normal use and helps ensure reliable long-term performance. Spare parts support and professional after-sales service are also part of our commitment to customers. As an OEM/ODM manufacturer with over 15 years of experience, we focus on product quality and ongoing support for global partners in retail and hospitality. Please contact us for specific warranty details on your chosen model.
3
What quality tests are performed before shipment?

Every POS terminal goes through strict quality control before shipment. Key tests include burn-in (aging) testing, touch screen testing, display inspection, USB and COM port testing, network testing, SSD and RAM testing, power stability testing, and a final functional inspection.  

These steps help ensure stable performance, reliable connections, and long-term durability. Our production process also includes material preparation, assembly, and aging tests as standard stages. Products meet certified quality standards such as CE, FCC, and RoHS. This careful testing process reduces the risk of early failures and supports reliable operation in retail and hospitality environments.
4
What interfaces are available?

Different models support different I/O configurations. Common interfaces include USB 2.0 and USB 3.0 ports, RS232 COM ports, RJ45 LAN for network connection, HDMI, VGA, Audio, and a Cash Drawer Port (RJ11). Powered USB is available as an optional feature on selected models.  

These ports allow easy connection of printers, scanners, cash drawers, customer displays, and other peripherals. The flexible I/O design helps integrate the POS terminal smoothly into various retail and restaurant setups. Exact port numbers and types may vary by model, and we offer OEM customization to meet specific interface needs.
5
Is the POS machine fanless?

Yes. Most of our POS terminals use a fanless aluminum alloy design. The metal body provides passive heat dissipation, so no fans are needed. This delivers quiet operation, better cooling performance, less dust buildup inside the machine, and a longer service life.  

The aluminum alloy chassis also offers strong EMI shielding for stable transactions and a clean, modern look suitable for retail and hospitality environments. Some models, such as our kitchen display systems, are specifically designed as fully fanless units. This design reduces maintenance needs and improves reliability in busy commercial settings. OEM options allow further customization based on your requirements..
6
Do you support dual-screen POS systems?

Yes. Many of our POS terminals support a secondary customer display. Available sizes include 10.1", 11.6", 15", and 15.6". Selected models also offer touch function on the second screen.  

The dual-display design lets cashiers handle orders on the main screen while customers view item details, prices, totals, promotions, or loyalty information in real time. This improves transparency, reduces errors, and creates a better checkout experience. Our aluminum-alloy dual-screen systems feature stable bases, clean cable management, and reliable performance for retail and hospitality use. OEM/ODM options allow flexible screen combinations to match different store needs.
GET IN TOUCH WITH Us

Since 2007, TaixunPOS has been a premier manufacturing factory and a leader in POS hardware. Based in Dongguan, China, we integrate nearly 20 years of expertise with high-grade aluminum alloy engineering and cutting-edge technology to empower businesses worldwide.
Contact with us
Contact person: Derek Hu
Tel: +86 13549227108
Add: Room 201, Building 2, No. 6, Zhoutou Road, Gaobu Town, Dongguan, Guangdong, China
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