How long does the prototyping phase take for a custom ODM project?

Yes. We offer comprehensive technical support both before and after delivery. This includes remote assistance for BIOS configuration, driver installation, operating system setup, hardware troubleshooting, and software compatibility checks.  

Our team also provides user manuals, technical documents, and test reports when needed. Remote technical support and professional after-sales service help ensure smooth installation and reliable operation. Spare parts support is available as part of our service. As an experienced OEM/ODM manufacturer, we assist customers throughout the project to achieve successful integration of the POS system in retail or hospitality environments.

We typically provide a 3-year warranty on POS hardware. Extended warranty options are available upon request. Our technical support team offers remote troubleshooting and after-sales assistance to help resolve issues quickly.  

This warranty covers manufacturing defects under normal use and helps ensure reliable long-term performance. Spare parts support and professional after-sales service are also part of our commitment to customers. As an OEM/ODM manufacturer with over 15 years of experience, we focus on product quality and ongoing support for global partners in retail and hospitality. Please contact us for specific warranty details on your chosen model.

Every POS terminal goes through strict quality control before shipment. Key tests include burn-in (aging) testing, touch screen testing, display inspection, USB and COM port testing, network testing, SSD and RAM testing, power stability testing, and a final functional inspection.  

These steps help ensure stable performance, reliable connections, and long-term durability. Our production process also includes material preparation, assembly, and aging tests as standard stages. Products meet certified quality standards such as CE, FCC, and RoHS. This careful testing process reduces the risk of early failures and supports reliable operation in retail and hospitality environments.

Different models support different I/O configurations. Common interfaces include USB 2.0 and USB 3.0 ports, RS232 COM ports, RJ45 LAN for network connection, HDMI, VGA, Audio, and a Cash Drawer Port (RJ11). Powered USB is available as an optional feature on selected models.  

These ports allow easy connection of printers, scanners, cash drawers, customer displays, and other peripherals. The flexible I/O design helps integrate the POS terminal smoothly into various retail and restaurant setups. Exact port numbers and types may vary by model, and we offer OEM customization to meet specific interface needs.