Question 1

Do you provide technical support after purchase?

Accepted Answer

Yes. We offer comprehensive technical support both before and after delivery. This includes remote assistance for BIOS configuration, driver installation, operating system setup, hardware troubleshooting, and software compatibility checks.

Our team also provides user manuals, technical documents, and test reports when needed. Remote technical support and professional after-sales service help ensure smooth installation and reliable operation. Spare parts support is available as part of our service. As an experienced OEM/ODM manufacturer, we assist customers throughout the project to achieve successful integration of the POS system in retail or hospitality environments.

Question 2

Can I order a sample before mass production?

Accepted Answer

Yes. We strongly recommend ordering a sample first. This allows you to check compatibility, performance, and software integration before placing a bulk order. Our team provides technical support during the evaluation process to help with setup and testing.

As an OEM/ODM manufacturer, we offer flexible customization options. You can contact us through the inquiry form on our website to discuss sample details, configurations, and requirements. Remote technical support is available to assist throughout the process. This step helps ensure the POS terminal meets your specific retail or hospitality needs before larger production begins.

Question 3

What warranty do you offer?

Accepted Answer

We typically provide a 3-year warranty on POS hardware. Extended warranty options are available upon request. Our technical support team offers remote troubleshooting and after-sales assistance to help resolve issues quickly.

This warranty covers manufacturing defects under normal use and helps ensure reliable long-term performance. Spare parts support and professional after-sales service are also part of our commitment to customers. As an OEM/ODM manufacturer with over 15 years of experience, we focus on product quality and ongoing support for global partners in retail and hospitality. Please contact us for specific warranty details on your chosen model.

Question 4

What quality tests are performed before shipment?

Accepted Answer

Every POS terminal goes through strict quality control before shipment. Key tests include burn-in (aging) testing, touch screen testing, display inspection, USB and COM port testing, network testing, SSD and RAM testing, power stability testing, and a final functional inspection.

These steps help ensure stable performance, reliable connections, and long-term durability. Our production process also includes material preparation, assembly, and aging tests as standard stages. Products meet certified quality standards such as CE, FCC, and RoHS. This careful testing process reduces the risk of early failures and supports reliable operation in retail and hospitality environments.

Question 5

What interfaces are available?

Accepted Answer

Different models support different I/O configurations. Common interfaces include USB 2.0 and USB 3.0 ports, RS232 COM ports, RJ45 LAN for network connection, HDMI, VGA, Audio, and a Cash Drawer Port (RJ11). Powered USB is available as an optional feature on selected models.

These ports allow easy connection of printers, scanners, cash drawers, customer displays, and other peripherals. The flexible I/O design helps integrate the POS terminal smoothly into various retail and restaurant setups. Exact port numbers and types may vary by model, and we offer OEM customization to meet specific interface needs.

Question 6

Is the POS machine fanless?

Accepted Answer

Yes. Most of our POS terminals use a fanless aluminum alloy design. The metal body provides passive heat dissipation, so no fans are needed. This delivers quiet operation, better cooling performance, less dust buildup inside the machine, and a longer service life.

The aluminum alloy chassis also offers strong EMI shielding for stable transactions and a clean, modern look suitable for retail and hospitality environments. Some models, such as our kitchen display systems, are specifically designed as fully fanless units. This design reduces maintenance needs and improves reliability in busy commercial settings. OEM options allow further customization based on your requirements..

Question 7

Do you support dual-screen POS systems?

Accepted Answer

Yes. Many of our POS terminals support a secondary customer display. Available sizes include 10.1", 11.6", 15", and 15.6". Selected models also offer touch function on the second screen.

The dual-display design lets cashiers handle orders on the main screen while customers view item details, prices, totals, promotions, or loyalty information in real time. This improves transparency, reduces errors, and creates a better checkout experience. Our aluminum-alloy dual-screen systems feature stable bases, clean cable management, and reliable performance for retail and hospitality use. OEM/ODM options allow flexible screen combinations to match different store needs.

Question 8

Can I customize the memory and SSD capacity?

Accepted Answer

Yes, we offer flexible memory and storage options to meet your specific business needs. As a manufacturer with strong OEM/ODM capabilities, we support various configurations. Typical options for RAM include 4GB, 8GB, 16GB, and up to 32GB. For storage, we offer SSD capacities ranging from 64GB, 128GB, 256GB, 512GB, to 1TB. If you have unique requirements, we can also provide customized OEM configurations. This flexibility ensures your POS system has the right performance and storage for your software and transaction volume, whether for a small shop or a large retail chain.

Question 9

Can your POS machine work with my POS software?

Accepted Answer

Yes, our POS machines are designed for broad compatibility. As a professional manufacturer serving retail, F&B, hospitality, and other sectors, we ensure our hardware works with most major POS software applications. Our systems support Windows, Linux, and Android operating systems, which are the foundation for most software platforms. If you have specific software in mind, our team can help verify compatibility before you place an order. We also offer OEM/ODM services to customize hardware configurations for your particular needs, ensuring a seamless integration.

Question 10

What operating systems does your POS machine support?

Accepted Answer

Our POS terminals are versatile and support multiple operating systems, including Windows 10/11, Linux, and Android. The specific OS depends on the motherboard configuration you choose. As a manufacturer with 18 years of experience, we offer flexible OEM/ODM services to meet your needs. Upon request, we can also preload the operating system before shipment, ensuring your system is ready to use right out of the box. This flexibility allows our machines to integrate seamlessly into various retail, F&B, and hospitality environments worldwide.

Question 11

Can I adjust the angle of the dual-screen/secondary display?

Accepted Answer

Yes. Our dual-screen POS configurations feature an adjustable secondary screen that can be rotated left/right and tilted up/down, allowing operators to freely align it with the customer's eye level for better visibility . This flexibility ensures a comfortable viewing experience for both staff and customers during transactions. The main screen itself is equipped with a responsive touch panel for smooth operation . With 18 years of expertise in POS hardware design, we prioritize ergonomic adjustments to enhance usability and customer satisfaction in various retail environments .

Question 12

Do you support long-term stable supply and can you handle large-volume orders?

Accepted Answer

Yes, absolutely. As a professional manufacturer with our own standardized production lines since 2007, we are well-equipped for long-term, stable supply. We maintain a large inventory of stock and have the production capacity to reliably handle large-volume foreign trade and chain store purchase orders. Our established service process, from material preparation to aging testing and shipping, ensures we can deliver on time according to the delivery cycle agreed upon with you. This makes us a trusted partner for businesses of all sizes.

Question 13

What technical support services are provided after purchase?

Accepted Answer

We offer comprehensive after-sales support. As stated in our services, we provide remote technical support. Specifically, this includes free operation tutorials and equipment debugging guidance. Our team also supplies necessary driver files, user manuals, and system installation packages. For more complex needs, we offer online one-on-one equipment debugging tutorials to ensure your system runs smoothly. This dedicated support, combined with our 18 years of POS hardware expertise, helps you minimize downtime and maximize the efficiency of your new TaixunPOS system, giving you peace of mind.

Question 14

Are you a source manufacturer of cash registers or a middleman?

Accepted Answer

Yes, TaixunPOS is a professional manufacturer and a direct source factory, not a middleman. As stated on our website, we have been a premier manufacturing factory since 2007 with our own R&D, production line, and assembly process. We handle everything from the motherboard and aluminum alloy casing to the complete all-in-one unit. This means we eliminate middleman markups and offer direct supply, especially for bulk orders. Our OEM/ODM services and exclusive agency policies further confirm our manufacturing status, making us a reliable partner for businesses worldwide.

Question 15

Does the aluminum alloy body easily leave fingerprints?

Accepted Answer

No, it does not. Our TaixunPOS machines feature a matte frosted finish on the aluminum alloy body. This surface treatment is specifically designed to be resistant to fingerprints and water stains. As a result, the machine maintains a clean and professional appearance even with frequent daily use in busy retail or hospitality environments. This practical design, combined with its premium aesthetic and durable construction, ensures your checkout area looks sharp and well-maintained over the long term, which is a key advantage for businesses that value a sleek, high-end presentation.

Question 16

What screen sizes are available for TaixunPOS machines?

Accepted Answer

We offer a wide variety of screen sizes to meet diverse business needs. As mentioned in our customization services, a variety of styles and sizes are available. Our selection includes common sizes like 9.7, 11.6, 12, 15, 15.6, 17, 18.5, and 21.5 inches. For larger display needs, we also provide 23.8, 27, and 32-inch options. This extensive range ensures you can find the perfect fit for your counter space and customer interaction requirements, whether for a small convenience store or a high-end retail environment. We also support custom configurations through our OEM/ODM services.

Question 17

Will the metal casing conduct electricity or cause static electricity to damage the equipment?

Accepted Answer

No, our aluminum alloy casing is specifically engineered to be safe. We apply an anti-static coating to the exterior, and the internal motherboard is also designed with anti-static features. As stated in our product advantages, we provide superior EMI shielding for stable transactions. This comprehensive protection ensures that normal daily touch or even humid environmental conditions will not generate harmful static electricity or cause electrical malfunctions. The robust design prioritizes equipment safety and long-term reliability, making it perfectly suitable for all retail and hospitality settings.

Question 18

What are the advantages of an aluminum alloy cash register compared to a regular plastic one?

Accepted Answer

As a specialist in aluminum alloy POS systems, we highlight several key benefits. Aluminum alloy offers superior heat conduction for passive cooling, which is more efficient than plastic. It is also highly resistant to oil, corrosion, and the yellowing or cracking that can occur with long-term use in busy restaurant environments. Furthermore, its sleek, premium aesthetic provides a high-end look suitable for luxury retail spaces, while being 100% recyclable and durable. This makes it a more reliable and visually appealing choice for businesses seeking long-lasting, professional-grade hardware.

Question 19

Which is better, an Android POS terminal or a Windows POS terminal?

Accepted Answer

The choice depends on your business needs. As a manufacturer serving diverse sectors, we offer both. Android terminals are generally more cost-effective, boot up quickly, and are user-friendly. They are ideal for light retail and small food businesses. On the other hand, Windows terminals offer strong software compatibility. They are better suited for complex tasks like intricate catering operations, detailed inventory management for chain stores, and connecting to a wider range of external devices like scales and printers. Therefore, Windows is often the preferred choice for large retail stores, busy restaurants, and multi-location chains that need a more powerful and integrated system.

Question 20

In the oily and dusty environment of a restaurant kitchen, are fanless machines more durable?

Accepted Answer

Yes, absolutely. As highlighted in our product features, our fanless designs use passive cooling with no air intake. This structure effectively prevents oil, dust, and grease from being drawn into the system and settling on the motherboard. By eliminating this common point of contamination, we significantly reduce the risks of short circuits, overheating, and component failure. This makes our fanless POS systems exceptionally reliable and durable in demanding kitchen environments, ensuring stable performance over a longer service life compared to fan-equipped models that are vulnerable to such debris.

Question 21

What's the difference between a fanless cash register and a fan-equipped model?

Accepted Answer

Based on our product design, the main difference lies in cooling and reliability. Our fanless models use passive heat dissipation with no internal fan, making them noiseless and dust-free. This design removes the risk of fan failure. In contrast, fan-equipped models can accumulate oil and dust in kitchen or retail environments, which may cause unusual noises and overheating. They also have moving parts that are more prone to malfunction, potentially within 1-2 years of heavy use. Fanless systems offer more stable, long-term performance, which is why we prioritize this design for durability in busy commercial settings.

Question 22

Do your TaixunPOS machines use a fanless motherboard design?

Accepted Answer

Yes, most of our models support a fanless motherboard design. As highlighted on our website, we employ a purely passive cooling structure with no internal cooling fan. This design ensures faster and more stable heat dissipation. It is part of our "Superior Cooling" feature, which is a key advantage of our aluminum alloy POS systems. This fanless approach not only improves reliability but also contributes to a quieter and more durable system, ideal for various retail and hospitality environments. This design aligns with our commitment to high-performance, stable POS hardware.

Question 23

Is this TaixunPOS machine made of aluminum alloy?

Accepted Answer

Yes. TaixunPOS machines use an aluminum alloy casing.

This material enables faster and more stable heat dissipation through passive cooling, so the system can run with a fanless motherboard design. The fully enclosed aluminum body also provides strong anti-static protection and helps keep dust, water, and oil away from internal parts. As a result, the machines stay quiet, reliable, and durable even in busy retail or restaurant environments.

Aluminum alloy is also recyclable and supports a premium look. These design advantages reduce maintenance needs and improve long-term performance. Contact us if you would like more details about any specific model.

Question 24

How long does the prototyping phase take for a custom ODM project?

Accepted Answer

Yes, TaixunPOS offers OEM and ODM services for custom POS terminal projects.

Our standard process includes discovering customer needs, confirming style and customization requirements, preparing materials, assembling the machines, performing aging tests, and completing packaging and shipping. With over 18 years of manufacturing experience, our R&D team supports flexible customization of styles, sizes, and hardware configurations.

Exact timelines for prototypes depend on the complexity of each project. We recommend contacting our team with your specific requirements so we can provide accurate guidance and a suitable plan. Remote technical support is also available throughout the process.

Question 25

Can we integrate specific peripheral modules like MSR or smart card readers?

Accepted Answer

Yes. TaixunPOS terminals support the integration of specific peripheral modules.

According to our product specifications, optional modules include MSR (Magnetic Stripe Readers), RFID/NFC, fingerprint scanners, and Ibutton. We also offer 3-in-1 and multi-functional card readers that are easy to install and adapt to different checkout needs. These options work through the industrial I/O ports for plug-and-play connection.

Customers can request these modules based on their business requirements for retail or restaurant use. Our team can help confirm compatibility with your chosen model. Please contact us for more details on available options and customization.

Question 26

Do you offer OEM and ODM services for POS terminals?

Accepted Answer

Yes. TaixunPOS is an established manufacturing factory specializing in comprehensive OEM and ODM services for POS terminals.

With more than 18 years of experience since 2007, we help customers create customized POS solutions. Our services cover individual needs such as different styles, sizes, and hardware configurations. The process includes understanding your requirements, confirming design details, preparing materials, assembling the machines, conducting aging tests, and handling packaging and shipping. Remote technical support is also provided.

We work with distributors, system integrators, and brand owners worldwide to deliver reliable products that match their market needs. Contact us to start your customization project.

Question 27

Do you offer OEM & ODM customization?

Accepted Answer

Yes. OEM and ODM customization is one of our core strengths at TaixunPOS.

With over 18 years of experience in POS hardware manufacturing since 2007, we offer one-stop customization services for distributors, system integrators, and brand owners worldwide.

We can adjust styles, sizes, and hardware configurations according to your needs. Our process includes understanding customer requirements, confirming customization details, preparing materials, assembling the machines, performing aging tests, and handling packaging and shipping. Remote technical support is also available.

From concept to mass production, our team works with you to create reliable POS solutions that fit your market and brand. Contact us to discuss your specific project.

Question 28

Is the system easy to operate?

Accepted Answer

Yes. TaixunPOS machines feature a clear capacitive touchscreen and intuitive design that makes daily operation simple for both staff and customers. As described on our site, the all-in-one POS units offer practical functionality that streamlines checkout processes without requiring complicated training. The high-definition touch screen allows quick and visual selection of items, while the stable base ensures smooth and reliable use. Many models also support easy cable management for a tidy workspace. For business partners, product knowledge training is available. These features help retail and restaurant teams work efficiently from the start. Contact us if you need more details on any model.

Question 29

Does it support multi-language & multi-currency?

Accepted Answer

Yes. TaixunPOS machines support multi-language switching. As shown in our self-ordering kiosk applications, the devices allow easy language changes so both local and international customers can operate them smoothly. Supported languages include English, Spanish, Arabic and others, matching our global website versions. This feature helps retail stores and restaurants serve diverse customers worldwide. The hardware runs Windows or Linux systems, which work well with common POS software that handles multi-currency transactions. Through OEM/ODM services, we can further customize the setup for different markets. Contact us for details on specific models and software compatibility.

Question 30

What's included in the package?

Accepted Answer

The standard package includes the cash register main unit (our aluminum alloy POS terminal with touch screen), a power adapter, and a USB cable. These items are carefully packed in a protective carton, usually one unit per box. Printers, cash drawers, and scanners are optional accessories that customers can add according to their business needs. Many models also feature a foldable stand to reduce shipping volume. All products come with a 3-year hardware warranty and remote technical support. Through our OEM/ODM service, configurations can be adjusted to match specific requirements. For the exact contents of any model, please contact our team.