We offer comprehensive after-sales support. As stated in our services, we provide remote technical support. Specifically, this includes free operation tutorials and equipment debugging guidance. Our team also supplies necessary driver files, user manuals, and system installation packages. For more complex needs, we offer online one-on-one equipment debugging tutorials to ensure your system runs smoothly. This dedicated support, combined with our 18 years of POS hardware expertise, helps you minimize downtime and maximize the efficiency of your new TaixunPOS system, giving you peace of mind.

Yes, TaixunPOS is a professional manufacturer and a direct source factory, not a middleman. As stated on our website, we have been a premier manufacturing factory since 2007 with our own R&D, production line, and assembly process. We handle everything from the motherboard and aluminum alloy casing to the complete all-in-one unit. This means we eliminate middleman markups and offer direct supply, especially for bulk orders. Our OEM/ODM services and exclusive agency policies further confirm our manufacturing status, making us a reliable partner for businesses worldwide.

No, it does not. Our TaixunPOS machines feature a matte frosted finish on the aluminum alloy body. This surface treatment is specifically designed to be resistant to fingerprints and water stains. As a result, the machine maintains a clean and professional appearance even with frequent daily use in busy retail or hospitality environments. This practical design, combined with its premium aesthetic and durable construction, ensures your checkout area looks sharp and well-maintained over the long term, which is a key advantage for businesses that value a sleek, high-end presentation.

We offer a wide variety of screen sizes to meet diverse business needs. As mentioned in our customization services, a variety of styles and sizes are available. Our selection includes common sizes like 9.7, 11.6, 12, 15, 15.6, 17, 18.5, and 21.5 inches. For larger display needs, we also provide 23.8, 27, and 32-inch options. This extensive range ensures you can find the perfect fit for your counter space and customer interaction requirements, whether for a small convenience store or a high-end retail environment. We also support custom configurations through our OEM/ODM services.

No, our aluminum alloy casing is specifically engineered to be safe. We apply an anti-static coating to the exterior, and the internal motherboard is also designed with anti-static features. As stated in our product advantages, we provide superior EMI shielding for stable transactions. This comprehensive protection ensures that normal daily touch or even humid environmental conditions will not generate harmful static electricity or cause electrical malfunctions. The robust design prioritizes equipment safety and long-term reliability, making it perfectly suitable for all retail and hospitality settings.

As a specialist in aluminum alloy POS systems, we highlight several key benefits. Aluminum alloy offers superior heat conduction for passive cooling, which is more efficient than plastic. It is also highly resistant to oil, corrosion, and the yellowing or cracking that can occur with long-term use in busy restaurant environments. Furthermore, its sleek, premium aesthetic provides a high-end look suitable for luxury retail spaces, while being 100% recyclable and durable. This makes it a more reliable and visually appealing choice for businesses seeking long-lasting, professional-grade hardware.

The choice depends on your business needs. As a manufacturer serving diverse sectors, we offer both. Android terminals are generally more cost-effective, boot up quickly, and are user-friendly. They are ideal for light retail and small food businesses. On the other hand, Windows terminals offer strong software compatibility. They are better suited for complex tasks like intricate catering operations, detailed inventory management for chain stores, and connecting to a wider range of external devices like scales and printers. Therefore, Windows is often the preferred choice for large retail stores, busy restaurants, and multi-location chains that need a more powerful and integrated system.

Yes, absolutely. As highlighted in our product features, our fanless designs use passive cooling with no air intake. This structure effectively prevents oil, dust, and grease from being drawn into the system and settling on the motherboard. By eliminating this common point of contamination, we significantly reduce the risks of short circuits, overheating, and component failure. This makes our fanless POS systems exceptionally reliable and durable in demanding kitchen environments, ensuring stable performance over a longer service life compared to fan-equipped models that are vulnerable to such debris.

Based on our product design, the main difference lies in cooling and reliability. Our fanless models use passive heat dissipation with no internal fan, making them noiseless and dust-free. This design removes the risk of fan failure. In contrast, fan-equipped models can accumulate oil and dust in kitchen or retail environments, which may cause unusual noises and overheating. They also have moving parts that are more prone to malfunction, potentially within 1-2 years of heavy use. Fanless systems offer more stable, long-term performance, which is why we prioritize this design for durability in busy commercial settings.

Yes, most of our models support a fanless motherboard design. As highlighted on our website, we employ a purely passive cooling structure with no internal cooling fan. This design ensures faster and more stable heat dissipation. It is part of our "Superior Cooling" feature, which is a key advantage of our aluminum alloy POS systems. This fanless approach not only improves reliability but also contributes to a quieter and more durable system, ideal for various retail and hospitality environments. This design aligns with our commitment to high-performance, stable POS hardware.

Yes, TaixunPOS offers OEM and ODM services for custom POS terminal projects.  

Our standard process includes discovering customer needs, confirming style and customization requirements, preparing materials, assembling the machines, performing aging tests, and completing packaging and shipping. With over 18 years of manufacturing experience, our R&D team supports flexible customization of styles, sizes, and hardware configurations.  

Exact timelines for prototypes depend on the complexity of each project. We recommend contacting our team with your specific requirements so we can provide accurate guidance and a suitable plan. Remote technical support is also available throughout the process.